Support
SUPPORT
Send us a message at
+65 8931 8076
Email us at eatbetter@fresher.com.sg
call
For urgent enquiries, call us at
+65 9137 0180
most asked
How are Fresher meals prepared?
We take a lot of pride in only incorporating real ingredients, as well as responsible cooking methods in order to be able to pioneer a higher standard of food quality.
In order to maintain the quality, each recipe undergoes a global standard blast-freezing process.
From piping hot to a negative temperature, this helps to lock in its original textures, tastes and nutrition. It is also adapted in many other foods such as airflown sashimi.Â
This prevents bacteria which can multiply quickly at room temperatures and in turn, provides safe, high quality meals.Â
Do I need to eat Fresher meals daily?
Due to the benefit of a long shelf life, you are welcome to enjoy Fresher meals when you require them.Â
However, if you are looking to achieve a health or body goal, we recommend to enjoy Fresher at least once a day.Â
Will I see weight loss or muscle gain results after eating Fresher?
In general, if you typically consume high calorie foods, eating Fresher meals coupled with an active lifestyle can help to control your calorie intake and in turn present positive results.Â
If you are unsure, we recommend ordering a Meal Plan where it provides everything you need to know on how to get started and sustain your diet.Â
Do you cater to allergies or dietary requests?
While we do not cater to allergens or special dietary requests, you can find a list of food ingredients under the “nutrition” tab of each dish.
Please note that we prepare all of our food in the same kitchen facility, and even though a meal may be gluten-free, it has been prepared in the same facility that handles gluten.Â
Is Fresher halal-certified?
Fresher is not halal certified.
However, we do not use pork, lard or alcohol in our meals and our protein sources are from halal-certified suppliers.Â
Handling
How much space in the fridge do I need to keep the meals?
Meals are half the size of an A4 paper and 4cm in height. A typical freezer can fit at least 10 meals well within its capacity, and another 10 or more meal in the main fridge / chiller compartment.Â
How do I heat Fresher meals?
Heating is simple.Â
Warm it up using the oven, steamer or microwave for 3 – 7 minutes, depending on the appliance. All instructions are clearly labelled on each meal.Â
I defrosted meals, can I freeze them again?
We do not recommend to do so as it may cause more moisture in the foods.
Not to worry, meals kept in the main fridge/ chiller compartment can stay fresh for 3 – 4 days.
nutrition
Where can I find the nutrition information?
All nutrition facts and ingredients can be found on the Order page under the “Nutrition” tab. Nutrition facts are also printed on the labels of each meal.Â
I am not active, can I still eat fresher meals?
Certainly! Fresher meals are balanced, packed with nutrition and very tasty. Even if you are not active, these meals make for a healthy lunch or dinner.Â
I have chronic conditions like diabetes and high cholesterol, can I eat Fresher meals?
While we always recommend to consult your doctor, in general, Fresher’s low-carb meals are great for conditions like diabetes, high cholesterol and high blood pressure.Â
Our high protein, low carb meals are low in sodium, low in sugar, calorie-controlled and are also nutrient dense which can help keep these conditions at bay.Â
Can I consult a Fresher dietitian before ordering?
If you have an existing condition that might have high dietary complications, we recommend to write in to eatbetter@fresher.com.sg and share a list of what your doctoc or dietitian has prescribed.
Our in-house dietitian can then make a recommendation of meals to consume and meals to avoid.Â
Do you provide customization of meals?
Certainly. However, please note all special orders require a bulk order of meals. Simply reach out with your requirements and we’ll be happy to assist.
Ordering
Can I choose my meals?
Yes of course. At Fresher, you get full control over what meals you wish to order.
The only line of products where we decide meals for you is our tailored Meal Plans.Â
Can I pick my delivery date and time?
Sure! Pick your delivery date and time right before your checkout and get it delivered right when you need it.Â
How do I edit my order details?
If you have already placed an order, simply drop us a whatsapp with your order number let us know what changes you wish to make (i.e. address changes or instructions for delivery).Â
Delivery
Will my meals arrive insulated?
Yes, all Fresher meals arrive in a custom insulated bag which keeps you meals safe and chilled for up to 5 hours.Â
What happens if I'm not home?
Our drivers will leave your insulated bag outside your unit. For private residences, please inform your security guard to expect a delivery so our drivers can access your home.
Can I track my delivery?
All deliveries will arrive as scheduled within your selected timeslot. To check on your delivery, please drop us a whatsapp at +65 8931 8076.
I have an issue with the orders received.
If you have received a wrong order or have any other concerns, please reach out to us via whatsapp and we will be in touch to fix it.
Partnerships
Collaborations
If you own a gym, are a personal trainer or are a leader in the fitness community, we’d love to work with you!Â
We’re always on the lookout to support members of the fitness community.
Please send us an email at clairefrancis@fresher.com.sg with your details and contact, or you can reach out to Claire at +65 9137 0180 and we’ll be in touch!
Ambassadors Program
Ambassadors at Fresher Performance Meals are held in high regard in the fitness community.
We support any outstanding individuals across any field of sport or lifestyle.Â
To apply, please send in your credentials to clairefrancis@fresher.com.sg and we will be in touch.Â
Corporate, wholesale and bulk orders
We provide commercial support in various forms from wholesale and food services to centres. Please send us your requirements to eatbetter@fresher.com.sg and we will be in touch.
Sponsorships and events
For sponsorships and event related requests, please send in details to eatbetter@fresher.com.sg and we will be in touch.Â
Need more help?
Visit our article page for detailed guides
on fitness goals and nutrition.
