Terms of use Policy Last updated: 17/5/19

Introduction and Definition of terms:

This web site is owned and operated by Fresher365 Pte Ltd. (” we “, ” us “, ” our ” or ” the company “), a Singapore registered company.
You are the customer. By submitting an order on this web site, you agree to the Terms and Conditions that appear below.

” Pricing ” means the total price of goods.
” Website ” means fresher.com.sg website.
” Goods ” are the goods ordered by the customer using our website.
” Handover ” means handing over your goods personally to you or the resident at your delivery location.
” Drop off” means leaving your goods at your delivery location (so that you can pick it up at your convenience).
” Fresher credits” are monetary credits solely applicable to goods on our website and it is not refundable.

We may update these Terms and Conditions from time to time and we recommend that you check prior to each order to ensure that you agree with them at the date of your order. If you place an order after we have published the changes on this web site you will be bound by those changes.

Pricing & Payment changes:

Pricing is in Singapore dollars (SGD) and all transactions will be performed in (SGD). Pricing is subjected to changes at the sole discretion of Fresher365 Pte Ltd. Payment through credit card via stripe, bank transfer at _____ , paynow at _____

Shipping & delivery

Handover option: We work to get everyone their meals always on time. After multiple attempts to reach you, over 7 minutes, our courier reserve the right to move on to his or her next location the case we cannot reach you, our courier will send your Meals back to our facilities for safe storage

Drop off option:  We ensure meals are chilled in insulated box for 3 hours after our courier leave it at your doorstep. Please retrieve your package and store in proper refrigeration as soon as possible. By selecting drop off, you agree that Fresher365 Pte Ltd  is discharge of all liability of our product and service usage due to the uncertainty exposure of improper handling by you. Please contact us for further advice if needed before selecting this option.

Unfulfilled due to bad weather traffic conditions and/or unforeseen circumstances: Fresher365 Pte Ltd strives to fulfill all delivery requests but for the safety of our courier team, deliveries may be rescheduled due to bad weather, traffic conditions and/or unforeseen road circumstances. Unfulfilled delivery will be sent back for re-delivery on the next available time slot at no additional cost. Fresher365 Pte Ltd will not be liable or responsible for late delivery or failure to deliver the products ordered due to bad weather, traffic conditions and/or unforeseen circumstances.

Nutritional information

Due to evolving recipes and ingredients supply, nutritional information presented are indicative and Fresher does not guarantee the accuracy of any nutritional information provided.

Fresher365 Pte Ltd will not be responsible for any loss or damage resulting from your reliance on nutritional information, nor for ensuring that whatever foods you purchase or consume are in accordance with your respective dietary needs, restrictions or preferences.

Food substitution

We take pride in making sure there’s inventory and supplies to fulfil your orders.However due to possible uncontrollable supply circumstances, Fresher reserves the right to substitute a similar product. Substituted food items may contain different ingredients and allergens than those in items originally ordered

Please Note: Fresher365 Pte Ltd food items may contain or may have been manufactured in a facility that also processes: dairy, eggs, fish, shellfish, soy, and tree nuts

Cancellation & Refund policies

Cancellation and full refund can only be made if requested 24 hours before delivery time.  Upon receiving meals: Refunds is solely at the discretion of Fresher365 Pte Ltd. Please contact eatbetter@fresher.com.sg. Refunds will be done in Fresher credits.

Privacy policies

Protecting your privacy and your information is our top priority.

When ordering or registering on our site, your name, email address, phone number, credit card information or other details may be requested to help us deliver a better service to you.

By providing the above personal information, you grant let us permission to use the provided personal information to personalise your user experience, administer marketing campaigns like promotions, provide convenience in transaction processing, to send periodic emails or text messages on your placed order or our other proposition.

At any point of time, you may choose to stop receiving our marketing content by following the unsubscribe instructions included in each email or by contacting us directly at eatbetter@fresher.com.sg

Business transfer and related

In an event of Fresher365 Pte Ltd having to undergo any business transfer, user information and Fresher credits will be recognised as an asset or liability respectively.
You acknowledge this transfer may occur and transfer related parties may continue to use user information appropriately and also service meal Fresher credits on behalf of Fresher.

Notification of policy changes

Fresher365 Pte Ltd website terms of use is updated regularly at our discretion when needed and we encourage users to frequent this page. Your usage constitute your acceptance and agreement of our policies and any change in policies.

Governing Law

The terms of service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Singapore.